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09.30 - 10.00

Opening Session & Welcome
Hear how we as staff can shape the way forward to meet the targets set within the Programme for Government and what the future direction of the NICS may be within the ongoing challenges that us as civil servants face on a day to day basis.

10.30 - 11.15

The Winds of Change – case study PSNI
Change is inevitable.  The difficulty is managing that change efficiently and effectively so that services and reputations do not suffer in the process.  Hear from the PSNI, which has undergone significant organisational change in the recent past, and find out from Deputy Chief Constable, Judith Gillespie, how it implemented this change and managed its reputation.
Chair:
Nick Perry, DOJ
Speaker:
Judith Gillespie, PSNI

NI Economic Strategy
Translating the Executive’s vision for the economy into the NI Economic Strategy is clear evidence of the NICS’ capacity to work across departments, focus action on achieving outcomes and engage with internationally respected research.  Delegates involved with these key challenges will benefit from DETI’s experience and have the opportunity to apply this valuable insight to their business areas.
Speaker:
Graeme Hutchinson, DETI
Chair: David Sterling, DETI

Belt Up, Take Up: How to make both work
Learn how, through collaborative working and creative thinking, departments have successfully engaged with audiences typically resistant to change.  Intelligent communication can change attitudes and the NICS is leading the way.  Join this session to explore the inherent communication challenges involved with changing attitudes and behaviours, and learn about the skills you need to become the NICS’ next great communicator.  
Speakers:
Sharron Carlin, DSD
Barry McVeigh, MacMillan Cancer Support
Lynda Hurley, DOE
Chair: Stephen Grimason, OFMDFM

Preparing NI for the World Stage – World Police and Fire Games
2013 will see NI staging the biggest ever sporting event held here. This event couldn’t take place without overcoming major organisational challenges and obstacles. Get an insight into how innovative ways of working have been employed and how its learning can impact and direct you in your day to day work.
Speakers:
David Ferguson, World Police and Fire Games
Mike Graham, President of the World Police and Fire Games
Alistair McGowan, World Police and Fire Games 
Donal Moran, DCAL
Chair: Mick Cory, DCAL

NICS Well Springs to Life: Be part of the new approach to Health and Wellbeing
The NICS takes very seriously the health and well-being of its employees. This session, which will include the launch of a new corporate approach for the NICS, will give staff the opportunity to learn how the linkage between health and well-being in your day to day work and that of your colleagues can be enhanced.
Speakers:
Prof Ken Addley, NICS Occupational Health Service
Gerry Kelly, NISSA
Robert Kerr, University of Ulster
Chair: Angela McLernon, DHSSPS

11.45 - 12.30

Picking Up the Baton in the Public Sector – What we can learn from our Olympians
Olympic gold medallist Jonathan Edwards and Mike Farrar from the NHS Confederation will encourage delegates to triple jump towards a healthy lifestyle.  The NHS 2012 Challenge has been inspired by the 2012 Olympic and Paralympic Games and has real potential to positively influence health and wellbeing across the NICS.  Jonathan and Mike will share their enthusiasm for the challenge and explain the benefits of an active and healthy NICS.
Speakers:
Mike Farrar, NHS Confederation
Jonathan Edwards, London 2012 Board Member
Chair: Rosalie Flanagan, DCAL

Titanic Belfast
The title says it all! In the future we will face ever changing goals so listen to how both DETI and DEL worked together using new working practices to meet their “titanic” challenges. This session will cover how civil servants delivered very challenging targets using innovative ways of working and how the introduction of social clauses is shaping the way Government does business helping to strengthen our workforce and economy.
Speakers:
Mike Thompson, DETI
Roisin Sloan, DEL
Stewart Heaney, DFP (Panel member)
Chair: David Thomson, DETI

Highways for the future: Delivering major capital projects with our communities
DRD will share the challenges they have faced in the delivery of major capital works projects.  Delegates will have the opportunity to hear DRD’s experience of delivering positive outcomes in projects involving competing and conflicting interests, and are encouraged to explore how DRD’s experience can help shape the delivery of their future projects.
Speakers:
Pat Doherty, DRD
Philip Hamilton, DRD
Leslie McCullough, DRD
Chair: John White, DRD

The NICS ‘Live and Kicking’ Challenge 1
Forty-eight of the NICS’ future stars have come together for the ‘Live and Kicking’ Challenge.  Join this session to hear the journeys of the DHSSPS, DETI, OFMDFM, DOE, DOJ, and DRD and support your Department’s representatives.  This will be a lively and entertaining session showcasing the very best of the NICS.

A Multi-Agency Approach To Tackling Environmental Crime
The challenge of working across organisational boundaries to achieve mutual goals and objectives is recognised across the NICS.  DOE and the PSNI will outline the characteristics which have defined their effective working relationship and show how these can help you build multi-agency partnerships to deliver similar successes.
Speakers:
Anne Blacker, NIEA
Frankie Taylor, PSNI
Chair: Leo O'Reilly, DOE 

Social Media: How social are you?
If Facebook were a country it would be the world’s third largest, a new member joins LinkedIn every second and every minute 24 hours of video are uploaded on YouTube.  The NICS does not have a choice of whether it does social media, the question is how well we do it.  Join this session to hear how our partners in the public sector are communicating with social media and see the potential for your business area.
Speakers:
Lee McArdle, Belfast City Council
Stephen Grimason, OFMDFM (Chair)
Christopher Carson, PSNI

13.00 - 13.45

Digital by Default
Our customers are online and the NICS has to think digitally to meet their demands.  We will hear the ambitions of the Cabinet Office’s Efficiency and Reform Group and how these will be related to the challenges facing the NICS in the delivery of NI Direct.
Speakers:
Sharon Cooper, Government Digital Services
Kathy Settle, Government Digital Services
John Wilkinson, LPS
Chair: Tom Kennedy, DFP    

NI 2012, Our Time, Our Place, Your Role
Northern Ireland is one of the most exciting places to be on the planet in 2012!  It’s a year we take centre stage with new iconic visitor attractions, unprecedented events and historic anniversaries.  It’s our chance to showcase all that is great about Northern Ireland on a local, national and international stage.  Hear how NITB has coped with the challenges of selling NI and how it has overcome international perceptions of NI to a worldwide audience and how you can play a role in our success.
Speakers:
Susie McCullough, NITB
Chair: Mike Thompson, DETI

Happier, fitter, healthier – sporting partnerships delivery
Sometimes we all need that extra bit of inspiration to help us reach our targets in delivering programmes or policies.  Hear how the Department of Education identified this and created innovative partnerships to deliver the curriculum sports programme in schools across NI.  In conjunction with the IFA and the GAA they help raise children’s confidence, motivation, self-esteem and develop participation in physical activity as part of a healthy lifestyle.
Speakers:
Eugene Young, GAA
Terence McWilliams, GAA
Lee Carroll, IFA
Jordan Reid, IFA
Chair: Sharon Lawlor, DE

Motivate your workforce, W.H.I.P. them into shape!
We all know that we need to eat the right things and do exercise to help keep us healthy but sometimes it not easy to fit in into our busy lifestyles.  This highly interactive session will introduce you to some easy to follow activities that you can apply to your daily routine to help you stay in tip-top condition!
Speakers:
Pat Polin, DHSSPS
Paul Bradley, DHSSPS
Chair: Dr Naresh Chada, DHSSPS

SMEs – Our Role In Their Success
DARD will showcase their relationship with the award winning Fivemiletown Creamery as an exemplar of the public and private sector working together to deliver improved competiveness.  SMEs are at the heart our economy and our work in securing their success is more relevant than ever.  Hear DARD and Fivemiletown Creamery’s journey and discover how their experience can help you support your SME stakeholders.
Speakers:
Joy Alexander, DARD
Ian McCluggage, DARD
Mervyn McCaughey, Fivemiletown Creamery
Chair: Martin McKendry, DARD

Knowing Me Knowing You: A lesson in Listening and Learning
Do we know who our customers and stakeholders are and what they expect from us? Do we know when we have delivered? Hear how both SSA and DOJ worked well with local communities to encourage Incapacity Benefit take up and Community Safety. Find out how working differently from the norm resulted in major positive outcomes for both customers and staff alike.
Speakers:
Margaret Boyle, SSA
Eamon Jones, DOJ
Chair: Brian Doherty, SSA

14.15 - 15.00

Are You Being Served?  A focus on public service and the customer’s experience. Case Study: Scottish Water
We all take pride in our work and strive to provide the best services and customer experience we can, but how can we go about making it even better?  What do our customers really think of us and how can we identify and give them what they really need?  Ronnie Mercer, from Scottish Water, provides a unique insight into the challenges of delivering public services and improving customer service, followed by a discussion with the panel on how these key learnings relate to NICS.
Speakers:
Ronnie Mercer, Scottish Water
Philip O’Neill, Translink
Antoinette McKeown, Consumer Council
Chair: David Orr, DRD

Rebuilding our society – the role of Universal Credit
Universal Credit is one of the most challenging and far reaching reforms that the public sector is being asked to deliver in recent times.  It impacts on the services provided by all of our Government Departments.  This session explores effective working across Government and how Government can modernise its services and connect with our Northern Ireland citizens.
Speakers:
Dr Colin Sullivan, SSA
Emma Jane Donnan, SSA
Geraldine Brereton, SSA
Malcolm Beattie, SSA
Chair: Tommy O’Reilly, SSA

IT Innovation
In this session, chaired by Barry Lowry, Director of IT Services ESS, leading Microsoft Solutions Specialist Mark Fitzsimons will examine some of the market’s most exciting IT innovations and highlight those which he believes will make a difference to our work and leisure in the future.   If you think a cloud is the same as a cumulus, social networking is something best done in restaurants  and a tablet is what you take after too much social networking, then Mark’s presentation will give you a simple and effective coverage of what is currently exciting the business world in terms of IT and why.
Speakers:
Barry Lowry, DFP

The NICS ‘Live and Kicking’ Challenge 2
Forty-eight of the NICS’ future stars have come together for the ‘Live and Kicking’ Challenge.  Join this session to hear the journeys of the DARD, DCAL, DSD, DE DEL and DFP and support your Department’s representatives.  This will be a lively and entertaining session showcasing the very best of the NICS.

Hollywood, Cannes, Belfast – What Creative Industry means for NI’s future economic landscape
Who would have thought a few years ago that Northern Ireland would be the setting for some of the biggest creative events in the world?  Who would have believed that the Sky blockbuster ‘Game of Thrones’ would be filmed here or the MTV Awards would be staged here not just once, but twice?  These amazing events have come about through investment, collaboration and support for local creative businesses.  Hear how DCAL is helping to stimulate the economy by promoting a broader creativity agenda and partnership between industry, government and academia.
Speakers:
Stephen McGowan, DCAL
Conann Fitzpatrick, University of Ulster
Mark Nagurski, Derry Digital Champion

Volunteering - A Force for Change
Volunteering is a powerful force for change, underpinning the government’s strategy to build a civil society. This session will take a practical look at the impact that volunteering has on business, the public sector and the third sector as well as at the wider benefits of volunteering on the community and on volunteers themselves. The Northern Ireland Council for Voluntary Action will provide an insight into the social and economic impact of volunteering in Northern Ireland and the Department for Social Development will talk about plans to promote greater participation in volunteer action following the launch of Northern Ireland’s first Volunteering Strategy and the benefits of developing volunteering within central and local Government and across the public sector.
The session will also provide an opportunity to hear about the work of the Civil Service Benevolent Fund, the charity for Civil Servants and look at practical examples of the help and support delivered by the charity, through its volunteers.
Speakers:
Will Haire, Permanent Secretary, Department for Social Development
Merrick Willis, CEO, The Civil Service Benevolent Fund
Jack O’Connor, DSD
Seamus McAleavey, Chief Executive, NICVA

15.30 - 16.15

Social media – the future
Take this exciting opportunity to hear from BT’s futurologist Nicola Millard. Is social media a new way of collaborating or a distraction? Listen to her vision of the future of the Office, how changing working patterns will change the face of the work place and how customers and citizens are using Social Media.
Speaker:
Nicola Millard, BT

The Twenty-First Century Civil Service:  What Does It Mean For You?
The top ten in demand jobs in 2010 did not exist in 2004.  The labour market is changing, and fast.  Learn how the NICS is modernising to meet the challenges of the future and discover the development opportunities available for you to become the twenty-first century civil servant.
Speakers:
Derek Baker, DFP
Will Haire, DSD
Chair: Stephen Peover, DFP

Addressing Division through Partnership
Find out how OFMDFM’s innovative approach to on- the- ground issues has resulted in the delivery of improved relations across local communities. During this session you will learn how promotion of sharing over segregation has led to positive outcomes.
Chair: Denis McMahon, OFMDF
Speaker:
Padraic Quirk, Atlantic Philanthropies
David Robinson, Senior Good Relations Officer, Belfast City Council 

Improving Performance & Achieving customer excellence
We aim to provide the best service possible to all our customers but sometimes we are not sure of the best ways to achieve this. During this session hear how DVA has achieved very high levels of overall customer satisfaction over the past three years and how it has used external sources of best practice to shape the customer services process. This session is sure to give you tips on how to improve customer service.
Speakers:
Heather Douglas, DVA
Chair: Stanley Duncan, DVA

More for less: Delivering cost effective care
The Connected health case study provides the opportunity for you to learn how innovative strategies can be developed to deliver cost effective savings and empower citizens.  Whether working with government or private sector partners, this session will give you the tools to promote your policy on national and international stages.
Speakers:
John Farrell, DHSSPS
Eddie Ritson, Public Health Agency
Chair: Dr Andrew McCormick, DHSSPS

16.30 - 17.00

Closing comments from key speakers and Dr Malcolm McKibbin - Head of the NI Civil Service.

Winners of Live and Kicking - Come and support your team!
 

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Last updated 25 days ago by Hannah Bolton