NS&I Government Payment Services believes it can help other public bodies reduce their back office costs significantly  by adapting its award winning payments and customer account management systems. And with a proven track record, the country’s fifth largest savings provider has every reason to be confident in its abilities, as Executive Director Julian Hynd explains.

It is easy to forget that NS&I is part of the public sector. The organisation processes more than 50 million customer transactions per year, and manages approximately £100 billion of investment – and you could be forgiven for thinking it only delivers Premium Bonds.

But, as Executive and Board Director Julian Hynd says, “NS&I is very much rooted in the civil service, and understands the challenges it faces.” That is why he believes it can work with other government bodies to drive efficiency in their payments and customer account management operation.

“There is an obvious fit between NS&I and other public bodies,” Julian explains. “This means our civil service colleagues can trust us, and be confident in the transparency of our motivations.”

NS&I’s ability to drive efficiency is not simply a result of its experience in the financial services sector. The organisation has been through a period of substantial change itself – leading to a 380 per cent increase in the productivity of its workforce over the last 12 years. As Julian remarks, “We know what it feels like to transform an organisation to make it run more cost effectively. We’ve done it, and we’re keen to help our colleagues who are facing similar challenges.”

Julian says that NS&I can help government departments define what needs doing to improve efficiency in their back office operation. Then, as a further step, it can implement and maintain the necessary processes – aiming to deliver savings of between 30 and 50 per cent.

NS&I can help in two broad forms: NS&I will “transfer and transform” existing operations on behalf of other government bodies, or it will develop “new build” approaches to solve particular problems. For each, NS&I would be able to support in the definition of requirements, delivering robust solutions that start with the build of an evolving  ‘model office’ . This enables government bodies and stakeholders to evaluate and flex the proposal throughout the design phase, ensuring confidence in the development of the chosen solution.

“In each case,” Julian states, “NS&I offers proven expertise and success in delivering services for other government bodies. We work in partnership across government – sharing a commitment to transparency, and providing resilient and robust platforms that are fit for purpose.”

With NS&I enjoying enviably high levels of customer satisfaction, the organisation’s attempt to leverage its expertise for the good of the public sector has much to recommend it. “Not only can public bodies take advantage of our efficient banking engine and proven customer service,” Julian concludes, “they can also be assured of our shared commitment to their objectives.”

To find out more about NS&I’s Government Payment Services, or its work with existing government bodies, visit www.nsandi-gps.com, or email info@nsandi-gps.com.

Last updated 130 days ago by Civil Service World