Day 1, 5th July

11.00 – 11.30
Working Together to Maximise Income

Turn2us is a charitable service providing access to welfare benefits, grants and information about managing money in one comprehensive free to use website (www.turn2us.org.uk) and by helpline.

This session provides an overview of how the Turn2us website and helpline can help to support individuals in financial need in an effective and efficient way.

The session will cover:

• The need for income maxmisation services
• Introduction to grant-giving charities
• How to carry out checks to assess individuals’ eligibility for welfare benefits and tax credits, using the Turn2us Benefits Checker.
• How to search for and apply for funds on behalf of individuals in financial need using the Turn2us Grants Search.

A guide to other information and resources available about managing money.

Speaker: Emma Aldridge, Projects Manager, Turn2us

11.10 - 11.50
MyCSP – Pioneering  the mutual joint venture approach.

“1m public employees to be co-owners of the services they provide by 2010” Francis Maude, MP.

MyCSP is:

• Set-up to trade mutual company owned by employees and the government.
• Transferring its people into the business under TUPE.
• Entering into business in the ‘marketplace’ with a joint venture partner from the private sector.

Phil Bartlett, CEO for MyCSP, talks about the future and takes questions.

12.20 - 13.20
Work and Welfare

DWP and their partners are helping people off benefits and into sustained employment using an innovative new ‘payment by results’ employment programme. The Government is also addressing barriers such as the complexity of the welfare system and poor financial incentives to be in work by introducing a single Universal Credit.

Adam Sharples, Director-General for Employment, Department for Work and Pensions

12.30 - 13.30
Analytics for Government - Make better informed decisions with SAS

During this panel session you will understand the ‘art of the possible’ and how analytics is being used to innovate the private and public sector today.  Hear directly from government, financial services and academia as to how analytics can help your organization optimise performance by exploiting large amounts of data, turning that data into information and information into knowledge for better informed decisions.

Analytics is used to modernise business information across functions such as; procurement, fraud prevention, finance and operations.

The panel will consist of several speakers including Graham Kemp, Head of Public Sector SAS UK, (TBC) and representatives from a UK government department, financial services organization and academic institution.

12.30 - 13.30
The Way Ahead - Different methods of public service delivery

The session will look at different methods of public service delivery, in particular looking into the shift to online services and how we can make ‘channel shift’ work for the service user.

13:30  - 14.00
MyCSP Customer Insight interactive Q&A session  with Andy Parker

Have you got any burning questions you want to ask MyCSP senior management?

To help us understand what services members really want we are giving you a chance to come and talk informally to Andy Parker.

The purpose of Andy’s session is to give participants the opportunity to learn more about how MyCSP is developing its business and to explore the importance of people engagement and customer service to ensure our success as we move towards our new mutual joint venture status. 

Andy will touch on the work being undertaken around future service offerings but he is keen
to keep the session as informal as possible.

There will be no set agenda – instead; it will be an opportunity for you to be open and frank with your questions

Delegates can also submit questions in advance for discussion on the day to:   Angela.Hudson2@DWP.gsi.gov.uk

13.40 - 14.40
Reducing Tax and Welfare Fraud in the Public Sector

Opera Solutions is a world-leader in predictive fraud solutions. At our Round Table discussion, some of Opera’s senior scientists and consultants will be discussing how we can use the methodologies and learning from the Private Sector and apply that to better detection and prevention of Tax and Welfare fraud, as well as how quickly we could get started. Opera has recruited senior scientists that have led the development of most global fraud detection systems currently in use today such as: identity theft, credit card, application, e-commerce, merchant, tax return, mortgage, cheque, worker’s compensation, wire and insurance claims fraud.

We encourage all those senior Civil Servants who are directly responsible for Tax and Welfare Fraud prevention in HMRC and DWP to attend this Round Table discussion.

14:00 – 15:00
The changing relationship between the centre and the local - brought to you by Esri UK.

Under the localism agenda, the centre must let go of many of the controls built up over decades. The regional level of government is being swept away; local authorities are to be freed to set their own priorities and decide how they achieve them; communities are to be given a greater say in how services are delivered; and local people are to have more choice in the services they access, and a stronger role in delivering those services.

What does that mean in practice? This session will examine how localism affects the relationship between central government, councils and local communities, and discuss how the agenda interacts with the government’s ambitions on transparency and greater diversity in service provision.

Speakers: Sir Bob Kerslake, Permanent Secretary, Department for Communities and Local Government, Andrew Hudson, Director General Public Services, HM Treasury and David Prout, Director-General, Localism Group, Department for Communities and Local Government, Dr Richard Waite, Managing Director, Esri UK

14.00 - 15.00
Better, faster, cheaper: delivering next generation public services
 
Delivering fast, efficient, low cost customer services is a significant challenge – especially in a climate where money is tight and customer expectations are growing.
 
As Government redraws the line between what is core and non-core business, there is an opportunity to work with market leaders in technology and business process services to design and deliver better, faster and cheaper public services.
 
This session will stimulate a practical, interactive discussion exploring real life examples of next generation service provision and the outcome based benefits it delivers. It will present and discuss:

• How to establish the right risk-reward measures to ensure your supplier partners are delivering the outcomes you and your customers expect;
• How intelligent analysis can be used to design and transform customer-centric services to all your stakeholders;
• The lessons learnt in keeping momentum going and driving continuous improvement in service delivery.

Speakers: Charles Mindenhall, Chairman and Co-founder, Agilisys and Martin Sutherland, Managing Director, BAE Systems Detica

15.20 to 16.20
Eliminating Public Sector Fraud – brought to you by SAS

Tackling public sector fraud is a huge challenge, with around £21 billion being lost each year. With public services and welfare facing cuts to reduce the deficit this situation can simply no longer be tolerated.

The Cabinet Office Counter Fraud Taskforce on Fraud, Error and Debt was established in late 2010 to create a high-level, cross-Whitehall group to address the enormous level of unacceptable losses. And, plans to attack fraud losses across government now form one of the cornerstones of the efficiency and reform agenda.

As the secretariat to the Cabinet Office Counter Fraud Taskforce the National Fraud Authority (NFA) are at the forefront of the work being done in his area.  Dr Bernard Herdan CB, CEO of the National Fraud Authority (NFA) will discuss how we must now work together to tackle this problem and reduce fraud losses across the whole public sector.

15.30 - 16.30
An innovative approach to working with the Voluntary Sector to deliver outcomes and tackle the root causes of a problem – using Knife Crime Prevention as a case study

This session will look at the new relationship between the Home Office, local partners and the voluntary sector to work collaboratively on a priority for local communities.

There will be an outline from the Home Office on how practices, relationships and delivery have change due to public sector reform and the modernisation agenda, in a time of reducing resources. The audience will also have the opportunity to discuss these issues with the panel; as well as discuss and learn what has and hasn’t worked on this journey.

As part of this interactive session there will also be a presentation and discussion with Kids Taskforce (KTF) on the work they have done to take forward the recommendations from Brooke Kinsella’s report (‘Tackling knife crime together – a review of local anti-knife crime hotspots’) on work taking place across the country to stop young people carrying and using knives. This session will also include thoughts from KTF and local statutory partners (police, schools and fire service) on how they have found the new approach to working with central Government.

This will provide some interesting perspectives for other civil service colleagues as they build new relationships with local partners.
With Jenny Oklikah (HO), Sharon Doughty (Kids Taskforce)

16:00 – 16:30
Top 10 tips for setting up a public sector mutual

Brought to you by Mitie, with hil Bartlett, Director, My Civil Service Pension and Ruby McGregor-Smith, Chief Executive, MITIE. The full details of this session will be confirmed soon. So keep checking back!

  Day 2, 6th July

11:10 – 12:10
Service Birmingham - A Case Study in Public-Private Joint Venturing - brought to you by Capita

Learn about the challenges and opportunities involved in establishing a public-private joint venture. Birmingham City Council teamed up with Capita in 2006 to create Service Birmingham. Five years on explore the benefits for the Council, Birmingham's citizens and the 500 seconded staff involved in creating a new business model for public service delivery, and how it needs to adapt to the new financial circumstances facing the City Council.

Speakers: Cllr Paul Tilsley MBE, Deputy Leader, Birmingham City Council; Stephen Hughes, Chief Executive, Birmingham City Council; Glyn Evans, Assistant to the Chief Executive on Transformation, Birmingham City Council; Roger Metcalfe, Capita

12.20 - 13.20
Growing the Big Society

The session will cover what Big Society is and its radical agenda for government. This will include what it looks like on the ground and the key implications civil servants need to take on board.

Speakers include Annabel Turpie, DD, Office for Civil Society and others to be confirmed.

12.30-13.30
System stewardship – dealing with complex policies in a decentralised world

Decentralisation, the Big Society and payment by results all require policy making to change significantly. But many questions still remain. For each policy issue, how much power should be given away, to whom, and how? Until local accountability grows, how can Whitehall oversee and guide policy implementation without resorting to top down control?

This engaging, interactive session will show how thinking differently about policy could lead to big gains for the civil service. After challenging existing assumptions, it will suggest a new way forward: system stewardship. Through a series of activities, it will show how adaptation, rather than planning, will become increasingly key to the civil service’s success.

Jill Rutter, Institute for Government (chair), Michael Hallsworth, Institute for Government

12.30 - 13.30
The Way Ahead - Different Methods of Public Service Delivery

The session will look at different methods of public service delivery, in particular looking into the shift to online services and how we can make ‘channel shift’ work for the service user.

13:20 – 14:00
How to Measure Performance - Using geographic business intelligence in government

Brought to you by Esri UK. The full details of this session will be confirmed soon. So please keep checking back!

13:50 – 14:50
Creating mutually owned enterprises in the public sector – brought to you by Mitie

What can the private and voluntary sector do to help the public sector set up mutuals?
The full details of this session will be confirmed soon. So keep checking back!

13.50 - 14.50
Institute for Government

The full details of this session will be confirmed soon. So keep checking back!

14:20 – 15:20
Universal Credit IT: Delivering innovative 21st century IT that works

Universal Credit will bring together 30 benefits, currently delivered across 10 departments, into a single streamlined payment.

Do you want to hear the Universal Credit IT Director answer the hard questions?

In this session Malcolm Whitehouse, Deputy CIO DWP, will be asking Steve Dover, Corporate Director of Major Programs DWP, the key questions about how Universal Credit IT is being developed and why he is confident it will deliver. Hear Malcolm and Steve explain how an Agile approach will enable the Universal Credit Programme to meet its aggressive delivery dates and find out how this approach is working on the ground.

Malcolm Whitehouse is the Deputy CIO & Group Applications Director, CIT Application Delivery Centre. Steve Dover is the IT Programme lead for Major Programmes

16.00 - 16.30
The perils and pitfalls of public procurement – An SME View

As an adjunct to the main theatre presentation on day one, IPL will provide an SME’s perspective on supplying ICT services to government. They will talk through some of the barriers and pitfalls encountered by the supplier community and discuss how these can be overcome to help realise the benefits SMEs can offer. The session will include some practical suggestions that would help engage SMEs in the procurement process and assist in delivering the Government ICT strategic aims.  This will be supported by some examples from their own experience of delivering services into the Public Sector community over the preceding thirty years.

   Day 3, 7th July

11.00 - 12.00
The Way Ahead - Different Methods of Public Service Delivery

The session will look at different methods of public service delivery, in particular looking into the shift to online services and how we can make ‘channel shift’ work for the service user.

11:00 – 11:30
Top 10 tips for setting up a public sector mutual

Brought to you by Mitie, the full details of this session will be confirmed soon. So keep checking back!

11.20 - 12.20
Universal Credit: Delivering innovative 21st century welfare that works

Universal Credit will bring together 30 benefits, currently delivered across 10 departments, into a single streamlined payment.

This session will tell you about the innovative design and delivery approach of Universal Credit,  that will help Government achieve the most far reaching post-war welfare reforms, creating a welfare system fit to take us into the 21st century.

Hear more about how Universal Credit will:

• Simplify the system, making it easier for people to understand and administer
• Improve incentives to work, especially for low earners, by a combination of earnings disregards and a single withdrawal rate to reduce the Credit when earnings exceed the disregard. This means that benefits are withdrawn at a steady rate when someone moves into work or increases the number of hours they work.
• Use cutting edge design techniques to deliver an efficient, user-centred service which is digital by default.

12.10 - 12.50
Volunteering

Volunteering is a powerful force for change, underpinning the government’s strategy to build a civil society.  This session will take a practical look at the impact that volunteering has on business, the public sector and the third sector as well as at the wider benefits that  volunteering has on the community and on the volunteers themselves. Volunteering England will talk about its work to support and enable organisations to understand, develop and promote the social impact and skills of volunteering.  The Office for Civil Society will provide an overview of initiatives being developed to promote participation by civil servants in volunteering and highlight the benefits of volunteering, which can help to develop individuals and bring new skills and new perspectives to the Civil Service.
The session will also provide an opportunity to hear about the work of the Civil Service Benevolent Fund, the in-house charity for the Civil Service and look at practical examples of the help and support delivered by the Fund, through its volunteers.

12:30 – 13:30
Initiatives for Cost Saving across Government  - brought to you by PRGX

PRGX is the world leader in recovery audit, offering related services in Spend Analytics and fraud detection. Working with the Home Office and Department for Transport several £millions have already been recovered and improvements made to control processes to minimise future leakage. The session explores the opportunities such activity can offer.

Speakers: John Collington, Chief Procurement Officer, Efficiency & Reform Group and Adam Simon, Global Managing Director, PRGX

15.20 - 16.20
Reconnecting the police and the public

How we are shifting the relationship between the Home Office, the police and the public, police and crime commissioners, crime maps and professionalism in challenging times.

With Stephen Kershaw, Director of Policing, Home Office

16.00 - 16.30
The perils and pitfalls of public procurement – An SME View

As an adjunct to the main theatre presentation on day one, IPL will provide an SME’s perspective on supplying ICT services to government. They will talk through some of the barriers and pitfalls encountered by the supplier community and discuss how these can be overcome to help realise the benefits SMEs can offer. The session will include some practical suggestions that would help engage SMEs in the procurement process and assist in delivering the Government ICT strategic aims.  This will be supported by some examples from their own experience of delivering services into the Public Sector community over the preceding thirty years.