Day 3, 7th July

9.45 - 10.45
Leadership coaching : How to make a bigger difference

Robert Devereux, Permanent Secretary, DWP in conversation with leadership expert, Steve Radcliffe, best known for his Future - Engage - Deliver approach to helping anyone grow as a leader.

In an frank and direct session, they will explore topics including:

• What leadership means and how it's different to management
• What the effect on people and results can be when it's present
• Why it's crucially important for the future of the Civil Service
• Why it's relevant to all in the Civil Service, not just a chosen few
• How you can make an even bigger difference by growing yourself as a leader.

11:00 – 12:00
The Way Ahead - Different methods of public service delivery. - brought to you by the Post Office

The session will look at different methods of public service delivery, in particular looking into the shift to online services and how we can make ‘channel shift’ work for the service user, answering questions such as:

• The characteristics that make new model services attractive to the user;
• Planning, commissioning and developing new services;
• How to ensure that new services are accessible to the largest possible user group;
• The use of intermediary organisations to facilitate and widen access;
• Methods of verifying identity that are secure yet straightforward;
• Broadening the channels used to access services, using techniques such as SMS, mobile media and social media;
• Reducing duplication across the civil service, and pooling access points.

Speakers: Wilma Smythe, Head of Customer Intelligence, IPS; Colm Shannon, NI Direct Online Senior Responsible Owner; David Rennie, Cabinet Office

11.00 – 14.00
A new vision for the Civil Service

A group of Permanent Secretaries and Directors General have come together to look at how the Civil Service needs to be in the future. They want to work collaboratively across the civil service to develop a blueprint of a better (not simply cheaper) Whitehall. They want a vision that energises current and future civil servants to lead this transformation - and transcends changes in government. They are supported by the Cabinet Office and the Institute for Government

This event will explore what Civil Servants from across the Civil Service think the vision of the future Civil Service should be.  Participants can drop in at any point in the session to share their vision in a variety of interactive ways – staying for as much or as little time as they want.

The outputs of the sessions will help the group leaders to shape a vision for the future Civil Service that will be tested with the Cabinet Secretary and senior leaders later in the year.

11.10 - 12.10
The need for procurement flexibility for power supply optimisation

There has never been a time when those with responsibility for energy reduction have had such a pivotal role in shaping the future of electrical power security in the UK.

The Carbon Reduction Commitment Energy Efficiency Scheme (CRC EES) essentially mandates government organisations to reduce their carbon emissions with a specific focus on energy efficiency. Every measure should be looked at, from at source micro-management and on-site micro-generation to employee behaviour, better management of vehicle emissions and recycled products.

Fuelled by the confluence of drivers that include avoiding CRC fines, the rising cost of energy and the need for environmental action, the ‘Green Economy’ is growing rapidly.

Procurers of energy efficiency are at the heart of a decision making process that will determine how rapidly and effectively organisations cut emissions and combat climate change.

Electrical power ‘supply-side’ technology installations provide a genuine one hit wonder for procurement teams. However product quality, security of power supply and site safety must be understood by buyers, so that robust purchasing decisions are made. Placing unsuitable technologies on your main incoming voltage at the point of supply into a building, especially in acute sites like hospitals, prisons and data centres risks lives, security and profits - quickly consuming the financial benefits of putting in the technology in the first place. By comparison if low energy lights or motors fail on the ‘demand-side’ it can be worked around. 

And it is this point that has fundamentally changed the way that supply optimisation products are procured. It is no longer acceptable to place the greatest emphasis on cost.

ESPO guidelines suggest that a 50/50 split on price and non price scoring should be applied to supply optimisation technologies.

Who should attend the presentation? Energy Managers, Estates Managers, Procurement and Finance Teams

What will the delegates learn from the presentation? Delegates will take away that there needs to be greater knowledge and flexibility within procurement in order to meet the climate crisis.

Speaker: Ian Gould, Head of Public Sector, powerPerfector

11.10 - 11.50
Continuous Improvement Across Government – Proof it Works

Delegates will learn how Continuous Improvement techniques have been applied across Government to deliver real and tangible benefits to employees and customers, giving food-for-thought as to how they could use them in their own working environments.

With Katie Davis, Executive Director of Operational Excellence, Efficiency and Reform Group, Cabinet Office and Kate Silver, Deputy Director of Departmental Excellence, Operational Excellence Team, Efficiency and Reform Group, Cabinet Office.

11.10- 12.10
The role of ICT in the efficiency and reform agenda - brought to you by BT

There’s no such thing as an IT project.  There are only business projects that have IT involved in them.”  So said Government Chief Operating Officer Ian Watmore to the Public Accounts Committee in May 2011.  Find out how the Government’s ICT Strategy and the Public Services Network fit within the efficiency and reform programme and why they matter.  And hear a perspective from BT’s own recent experience of cost transformation and the changing relationship between government and its suppliers.

11.20 - 12.20
Work and Welfare

DWP and their partners are helping people off benefits and into sustained employment using the biggest single payment by results employment programme Great Britain has ever seen, providing personalised support to an expected 2.4 million claimants over the next seven years. For the first time, Work Programme providers have complete flexibility to innovate and to design support that addresses the needs of the individual and the local labour market. The Government is also addressing barriers such as the complexity of the welfare system and poor financial incentives to be in work by introducing a single Universal Credit.

Representatives from Work Programme providers will be on hand for an open panel discussion.  The session will be chaired by Adam Sharples, Director General for Employment, Department for Work and Pensions and members of the panel are Richard Clifton, Director of Business Development, CDG; Ian Salisbury Head of Employment Related Services, Intraining; and Sean Williams – Managing Director, G4S.

11:00 – 11:30
Top 10 tips for setting up a public sector mutual

Brought to you by Mitie, with John Telling Corporate Affairs Director and Rachel Street, Associate Director, Government & Infrastructure Advisory, Grant Thornton. The full details of this session will be confirmed soon. So keep checking back!

11.30 - 12.30
Driving Real Change on Equality - a Fresh Approach

The new approach to equality is about a focus on better outcomes and doing away with the process and bureaucracy of the past. The Equality Strategy and the recently commenced Public Sector Equality Duty demonstrate a real commitment to equality as a means of creating opportunities for all but through a fresh approach that recognises people’s individuality.

Using evidence on differing needs at the heart of decision-making is the right way to make policy and protect Government from challenge. At a time of financial constraint, it’s even more important to make every bit of resource deliver to real needs.

Hear from Ministers on the new approach and join in debate about what good looks like from the perspective of the policy profession. Through real case studies, explored in panel discussion, you’ll have the chance to discuss how you can consider equality as a matter of course in your policy-making in a proportionate way benefitting you, your Ministers and the people you serve.

Baroness Verma and Jonathan Rees, Director General, Government Equalities Office

12.10 - 12.50
Volunteering

Volunteering is a powerful force for change, underpinning the government’s strategy to build a civil society.  This session will take a practical look at the impact that volunteering has on business, the public sector and the third sector as well as at the wider benefits that  volunteering has on the community and on the volunteers themselves. Volunteering England will talk about its work to support and enable organisations to understand, develop and promote the social impact and skills of volunteering.  The Office for Civil Society will provide an overview of initiatives being developed to promote participation by civil servants in volunteering and highlight the benefits of volunteering, which can help to develop individuals and bring new skills and new perspectives to the Civil Service.

The session will also provide an opportunity to hear about the work of the Civil Service Benevolent Fund, the in-house charity for the Civil Service and look at practical examples of the help and support delivered by the Fund, through its volunteers.

12.20 - 13.20
Tell Us Once – from Alpha to Omega

Tell Us Once is developing new services to help citizens inform the private sector and government together when their circumstances change, from birth to bereavement.  Lyn will discuss her experiences implementing services in partnership with suppliers, users and critical friends, for the benefit of citizens, taxpayers and the wider economy.

With Lyn McDonald, Programme Director

12.30-13.30
System stewardship – dealing with complex policies in a decentralised world

Decentralisation, the Big Society and payment by results all require policy making to change significantly. But many questions still remain. For each policy issue, how much power should be given away, to whom, and how? Until local accountability grows, how can Whitehall oversee and guide policy implementation without resorting to top down control?

This engaging, interactive session will show how thinking differently about policy could lead to big gains for the civil service. After challenging existing assumptions, it will suggest a new way forward: system stewardship. Through a series of activities, it will show how adaptation, rather than planning, will become increasingly key to the civil service’s success.

Jill Rutter, Institute for Government (chair), Michael Hallsworth, Institute for Government

12:30 – 13:30
The Reform of Government Procurement to Drive Sustainable Cost Savings  - brought to you by PRGX

PRGX is the world leader in recovery audit, offering related services in Spend Analytics and fraud detection. Working with the Home Office and Department for Transport several £millions have already been recovered and improvements made to control processes to minimise future leakage. The session explores the opportunities such activity can offer.

Speakers: John Collington, Chief Procurement Officer, Efficiency & Reform Group and Adam Simon, Global Managing Director, PRGX

12:30 – 14:30
Round table discussion: rewarding outcomes, not activity

This Civil Service World round table will discuss how civil servants can focus on the results of public services, moving from the preoccupation with processes and ‘outputs’ that prevailed under the last government to a rigorous concentration on ‘outcomes’: sustainable improvements in the lives of service users. Examining the shift from top-down, procedure-focused ways of improving services to the current drive to specify desired results and leave the methods to service providers, participants in this round table will debate how civil service managers can move to a service delivery model that focuses on outcomes rather than outputs.

Email roundtables@civilservicenetwork.com for more details.

12:40pm – 13-10
Applications of Lean – from private sector managed services to public sector procurement 

Lean has become a hot topic across government since its core themes of customer focus and waste elimination are central to the current mantras in strategic thinking about public services – whether of the More for Less, Same for Less or Less for Less variety.

The Cabinet Office is leading on government initiatives in this area while Wipro is a thought-leader in the application of lean to both software development and managed services. This informal workshop session will compare and contrast the private and public sector approaches to the topic with private sector case studies complemented by views from the Cabinet Office Lean Procurement project

12.40- 13.40
Connecting the dots - joining up Government to deliver growth

The Prime Minister has said that the Government is doing everything it can to drive growth in the UK economy.  Come along to hear how the Department for Transport, the Department for Health and the Department for Work and Pensions are using high speed rail links, the NHS and the labour market to drive economic growth and for a chance to put your questions to the experts.

On the panel:  Philip Rutnam (Director-General Business and Skills, Department for Business, Innovation and Skills), Martin Capstick (Director, High Speed Rail, Department for Transport), Ruth Owen (Chief Operating Officer, Jobcentre Plus) and John Hall (Director of Strategy, Department for Health).

12.50 - 13.50
The change programme and beyond

Re-shaping the Department: describing the key parts of managing a significant change process:

• Understanding the context/challenge, setting the strategy
• Designing new structures and posts: setting objectives/a vision, developing principles, supporting designers, assuring structures and jobs, managing the logistics
• Running a selection and allocation process: scope (exemptions, pools etc), assessing capabilities, moderating, allocating, assuring decisions, managing the logistics
• Engaging and communicating: putting in place a strategy, communicating, listening, riding the change curve, working with TUS colleagues

Moving on:

• Embedding change: realising the original vision, identifying priorities, building on what went before, managing survivor syndrome, gluing external and internal visions together, using local leaders
• Supporting colleagues: re-deployment and career advice: strategy, VE leavers, messages to wider Department
• Where next?

With Clare Moriarty, Director-General and Board Member, Department for Transport

13:20 – 14:00
Collaboration, Collaboration, Collaboration

The session will showcase the Civil Service English Regions (CSER) programme, which started as an innovative pilot programme in West Midlands.

It will cover what CSER is and what it does: departments working collaboratively together for the benefit of staff, departments and tax payer.

13.30 - 14.00
Seven ways to achieve sustainable cost reductions - brought to you by Tresauris

The government intention to do more with less and the ERG’s drive to improve efficiency and focus resources on key priorities are both striving to achieve sustainable cost reductions. The challenge is how to implement and how to measure and reward success. Just delaying expenditure is a short-term tactical measure that is not sustainable in the medium term. A clear strategy is needed that is transparent, accountable and creates a sense of continuous improvement.

The issues are complicated:

• How do you measure the effect of cost reductions?
• What do we mean by ‘sustainable’?
• What is cost efficiency as opposed to cost savings?
• Do you have accurate financial data on which to make decisions?
• Who is accountable for making savings and how are they incentivised?

In this session, find out the seven ways to achieve not just cost savings but sustainable reductions. Learn from professional FTSE 100 treasurers and the private sector about managing budgets, improving the accuracy of forecasts and delivering enhanced financial performance.

Dominic Jaques, Managing Director from Tresauris and a Treasury Director from Tresauris

13.40 - 14.40
Reflections from operations

Military operations can seem a long way from a busy desk in Whitehall. In this session, three civil servants who have been deployed with military personnel into very politically sensitive and high risk theatres overseas give their “reflections from operations”. They will offer personal perspectives on their experiences of working alongside the military to show how Civil Servants can make a real difference in service delivery”.

With Paul Lincoln, Command Secretary at Permanent Joint Headquarters UK. Lindy Cameron, UK Stabilisation Unit (DfID) and Mark Scully, Support to Operations, (MoD)

13.50 – 14.50
Office for Disability Issues – Over 10 million reasons to get your policy right

There are over 10 million people in the UK with a limiting long term illness, impairment or disability.  That is around 1 in 5 of the UK population.  If your policy affects people, it will affect disabled people.

Evidence shows that disabled people are more likely to be workless and in debt. This interactive session will outline how disability is viewed and Government policy on tackling disability equality.

Participants will get an awareness of how disability issues impact on their policy areas and how wider Government priorities such as Big Society, Social Justice and Localism are particularly relevant to disabled people and their organisations.

Speakers: Karina Stibbards, Deputy Director for the Strategy Division, Office for Disability Issues,Lis Robinson, Head of Strategy, Office for Disability Issues

13.50 - 14.50
Identifying and cutting the cost of fraud - the less painful way to reduce expenditure - brought to you by PKF

This session focuses on fraud as a significant financial cost (the latest global research indicates an average of 4.6% is lost) – which can be accurately measured and reduced, delivering financial benefits which can make budgetary reductions less painful.

Speakers: Paul Manning, Director of Audit, Department for International Development (DfID); Jim Gee, Director of Counter Fraud Services for PKF and Chair of the Centre for Counter Fraud Studies at University of Portsmouth;Chaired by Dr Mark Button, Reader at University of Portsmouth, and Director of the Centre for Counter Fraud Studie

14.00 – 15.00
Why radical leadership is the answer to every business problem - brought to you by Kenexa

“Problems cannot be solved by the same level of thinking that created them” Einstein

The world is not changing, it has already changed: change is now the constant.  The traditional approaches to driving high performance don’t work anymore.  It is time for a new, radical approach to leadership that gets the best out of your people, and you.
At Kenexa we have combined our global work trends data, researched by our High Performance Institute, with practical solutions to creating a high performance culture.

Come to this session if:

• You want a practical guide to shifting your leadership style to get the very best out of your people
• You want to cut through complexity to lead effectively for high performance
• You want to be engaged in a fresh way

Don’t come to this session if

• You want another in-depth theory of leadership; we can recommend some excellent books if you want that, but we are all about giving you something practical that gets results

In a time of uncertainty we believe radical leadership is the answer to every business problem.  We look forward to your company for what will be an interactive and engaging debate.

With Kieran Colville, Kenexa

14.00 - 16.30
The DH of the future – transforming the Department

The health and social care landscape is changing and the Department is too!
At this interactive session, we want to find out what you think about transformation so far, and generate ideas about how we might take the transformation agenda forward.  In particular, we will be looking at ways in which we can engage people in the Department better.  The session will include a brief overview of the transformation projects that are underway but the emphasis will be on hearing from you and gathering ideas for the future.  Everyone from within the Department is welcome – come and make your voice heard!

14.10 - 15.10
Ensuring innovation + Enterprise = Growth - brought to you by Visa

The Prime Minister has said that the Government is doing everything it can to drive growth in the UK economy.  Come along to hear about the role of innovation and enterprise in driving economic growth and for a chance to put your questions to the experts.

Speakers: John Dods, Director of Innovation, BIS; Adam Jasckson, Director of Enterprise, BIS; Andy Nicholson, Head of Technology, MOD; Sean Denning, Deputy CEO, Intellectual Property Office; Marc O'Brien, Managing Director, Visa

14.20 - 14.50
Workforce Well-Being  -  Making it happen brought to you by the Civil Service Sports Council

Good leaders recognise that addressing staff engagement and well-being issues is key to achieving business goals. However, when resources are stretched, how can managers avoid the charge of fine words not being backed by fine deeds? Practical solutions are at hand and available at no cost to all civil  service departments and public sector bodies.

14.20 - 15.00 
How to achieve sustainability through green technologies

Active Energy understands that in today's economic climate, organisations are under increasing pressure to meet higher environmental performance targets than ever before whilst dramatically cutting costs.

This presentation will look at the most efficient green technology solutions available in the market place from simple green business process planning and implementation, to energy saving products including lighting and power solutions to renewable energy creation options.

Highlights include:

• How to reduce energy and maintenance costs by up to 80%
• Outline of best in class, proven energy products and solutions
• Advice on environmental diagnostics, surveying and engineering solutions
• Brief demo of unique eco auditing systems to ensure long term savings

It will also highlight the importance of the need for a holistic approach to eco management and the tools available to achieve this with the funding options that allow you to pay for solutions from the savings accrued. A must see for anyone looking for a simple efficient solution to simple cost cutting, carbon reduction or a complete eco management solution.

Speaker:Gavin Little, Chairman, Active Energy

15.00 - 16.00
Open Data: defining characteristic of 21st century government?

The role of Transparency as a key driver of accountability, improved public service outcomes, as well as social and economic growth.

Open Data may be one of the most powerful levers of 21st century public policy: it makes accountability real for citizens; it improves outcomes and productivity in key services through informed comparison; it transforms social relationships – empowering individuals and communities; and it drives dynamic economic growth. The potential value of the public sector data market in Europe alone is estimated at 250bn Euro.

Come to this session to hear how Information is power, how it compares with traditional levers of power and how by sharing information, we can deliver modern, personalised and sustainable public services.

With Tim Kelsey,  Director of Transparency, Cabinet Office; Bernard Jenkin MP, Chair of Public Administration Select Committee and Amyas Morse, Comptroller and Auditor General of the National Audit Office

15:10 – 15:40
Better for Less….How? From imperative to plan

This lively session will stimulate fresh thinking around the Public Sector’s key imperative.  We will identify and explore some common themes to generate a practical approach, addressing the all important “How?”.   Brought to you by SMEs, this session will interest any organisation that genuinely seeks to deliver Better for Less.

15.10 – 16.10
Accelerating the pace of change - brought to you by Intellect

New public services will inevitably rely more and more on technology.  The government’s financial pressures mean that we need to deliver services in new ways.  And advances being made in technology mean that costs are coming down and the possibilities for bringing people and information together are evolving rapidly.

Of course, technology does not change things on its own.  People drive change; technology is a tool that we can use to make the job easier, but as with all change projects this carries challenges.

This panel debate will explore the role that technology can play to accelerate the pace of public service reform, and what is needed to ensure success.  Attendees will be encouraged to share their experiences of public sector change projects (using technology or otherwise) and the lessons they have learned.
With John Higgins, Director General, Intellect; Glyn Evans, Corporate Director of Business Change, Birmingham City Council; Gary Hotine, Director, Health Informatics Service, South Devon Healthcare NHS Foundation Trust

15.20 - 16.20
Reconnecting the police and the public

How we are shifting the relationship between the Home Office, the police and the public, police and crime commissioners, crime maps and professionalism in challenging times.

With Stephen Kershaw, Director of Policing, Home Office

15.30 - 16.10
How to succeed at interviews

The Civil Service Commissioners chair selection panels for the most senior posts in the Civil Service.

Collectively the Commissioners have a wealth of experience of interviewing and recruitment. In this session they will share their experience of what candidates do to impress selection panels, and also how they fail.

Sir David Normington will lead a panel of the Commissioners who will provide advice on successful approaches to job applications and interviews.

In addition to regulating recruitment into the Civil Service, the Commission has an important role in upholding the values in the Civil Service Code and hearing complaints from civil servants under the Code. There will also be an opportunity to ask Sir David, and his fellow Commissioners, any questions on the wider role of the Commission ahead of the publication of the Commission’s annual report in mid-July.

15.30 - 16.30
Streamlining, Policies, Processes & Structures

Planning and creating incentives for value for money, process improvement to secure 30% extra productivity, thinking effectively about the links between money and performance, managing staff to achieve substantial savings – all underpinned by real life examples.

With Robert Arnott, Head of the Value for Money & Productivity Unit at the Home Office.

16.00 - 16.30
How to Deliver Better Government Outcomes in the Austerity Era

At the core of any Government is the translation of election commitments and ongoing pledges into impact across society.  This complex process of Policy and Strategy Development combined with engagement with citizens and other key stakeholders results in evidence-based Policy that becomes implemented.

Objective’s cloud based, shared platform is designed to:

1. Make this complete process efficient – our 200 Government customers testify to an average of 33% savings
2. Support the Connected Government and Localism agendas
3. Enable policy to be implemented significantly quicker resulting in faster time to outcome realisation

Over 6,000 Local Government Policy professionals currently use this platform to deliver better outcomes for UK citizens, with over 250,000 citizens engaged in the process, saving a total of over £10m per annum

16.30 - 17.30
Have I Got Question Time For You

This is to ask if you would like to submit a question to the panel at the closing session of Civil Service Live on 7 July at 16.30.

The panel will consist of:

• Baroness Sarah Hogg, Lead Non-Executive Director, HM Treasury
• Peter Jones, Entrepreneur and TV Dragon
• Sir Gus O’Donnell, Cabinet Secretary and head of the Home Civil Service
• Paula Vennells, Managing Director, Post Office Ltd

Mary-Louise Clark from The Innovation Space at The Department for Business will act as chair of the panel.

The panel will be taking questions on:

• change
• efficiency
• how all sectors of the economy can stimulate economic growth
• improving public services
• innovation
• leadership

If you would like to submit a question to the panel please send it to:

   helpline@civilservicelive.com

no later than 2.00pm on Wednesday 6 July.  A list of questions to be put to the panel will be chosen from those submitted.  If your question is chosen we will try to inform you before the session.  Please bring a copy of the question with you on the day.