Click here to hear Sammy Wilson, Martin McGuiness and Lord Michael Bichard keynote speeches.

A number of the presentations from NICS Live are available for download below.

Smarter Working – Organisational Change in the Department for Regional Development (DRD)
With new priorities and budgetary pressures, DRD undertook a journey of organisational change which has delivered a more responsive and efficient organisation. This session will explore the lessons learned and the department’s approach to delivering successful change.

Click here to download Barry Jordan's presentation

A Direct Way is a Better Way – transforming citizen service through NI Direct
NI Direct is transforming the way people can find out more about government services and get in touch. The case study will demonstrate a number of ways in which Departments can improve citizen contact and realise efficiencies through NI Direct. Come along to this session and find out more about how NI Direct is providing a better way for citizens.
Speakers: David Orr, Director of Corporate Services, DFP/Corporate Services Group, Claire Jordan, Deputy Principal, Land and Property Services, Kathryn Semple, Programme Manager,  DFP/Corporate Services Group and Colm Shannon, Director, OFMDFM will be discussing better citizen service in tough financial times.

Click here to download all the speakers' presentations

Delivering Successful Change – transforming the Pensions Service
The Pensions Transformation programme is an ambitious programme of change which has radically transformed the delivery of benefit services to pensioners. This session will outline the strategic approach, how they invested in their people through training and communication and provide lessons on the delivery of the programme.
Speakers: Paddy Rooney, Senior Operational Manager, DSD.

Click here to download the presentation

Effective Community Engagement
This session will explore the challenges and opportunities for departments when engaging with the local community. Case studies will include community engagement on roads, murals and the Crumlin Road Gaol. Attendees will take away practical examples on effectively engaging with local communities and strategies for managing challenges during the process.
Speakers: Stephen McGowan, Head of Creative Industries & Innovation, DCAL.

Click here to download the presentation 

Improving performance and citizen service through Lean
An opportunity to find out how the ‘Lean’ methodology can achieve improved performance, increase efficiency and reduce operating costs. Two very successful evidence-based case studies will be discussed at this session including the NI Wheelchair Service, which saw an 86% reduction in waiting times for basic wheelchairs, and Lean in the Social Security Agency which is taking forward the Continuous Service Improvement Project.
Speakers:Brian Cullen, Continuous Service Improvement Project Manager, DSD, Michael Sweeney, Head of Branch, DHSSPS - Mental Health and Learning Disability Policy Directorate, Jacqueline Magee, Supporting DHSSPS - HSC, Helen Toner, Senior Business Consultant, DFP and Marian Corrigan, Supporting DHSSPS - HSC. 

Click here to download all the speakers presentations

Better results for job seekers with Systems Thinking Intervention
With the increased number of jobseekers as a direct result of the economic climate, the Employment Service, supported by Business Consultancy, embarked on an innovative programme of change. Find out in this session how Systems Thinking Intervention is providing an improved service to job seekers with no increase in resource.
Speakers: Patricia McAuley, Director Employment Service, Department for Employment and Learning, Mark Colligan, Principal Consultant, Business Consultancy Service, Delivery and Innovation Division, Department of Finance and Personnel.

Click here to download all the speakers presentations

Customers First - Making Technology Work
The use of technology can transform the way services are delivered to citizens. This session will explore 3 very successful case studies and offer practical solutions on making technology work. Case studies will include:
• The Geographic Information System;
• DARD Direct - a customer focussed network of ‘one stop shops’ delivering farm business services across Northern Ireland whether on-line, by phone or face to face.
• APHIS (Animal & Public Health Information) Online - provides an essential central database of information on farm animals, who keeps them and where they are kept. It underpins public health, traceability and meat product quality assurance.

Speakers at this session include: Dera Watson, Department of Agriculture and Rural Development, Jonathan McFerran, College of Agriculture Food and Rural Enterprise, and Laura Boyle, Land and Property Services, Department of Finance and Personnel.

Click here to download all the speakers presentations

Successful Innovation and Change
This session explores 3 very successful case studies of innovation and change across the NICS and the positive impact this has had on citizen service. Case studies will include the Next Generation Broadband Project which has provided access to faster broadband for NI businesses leading to increased  productivity and competitiveness. The Insolvency Service BABS case study will show how this has enhanced decision making, case management and improved customer satisfaction.  This session will also look at the General Register Office digitisation and the improvement this has made to citizen service.

Click here to download Mike Bohill and Bill Stevenson's_presentation

Click here to download Alberta Pauley's presentation

Cost Cutting by Carbon Cutting
The roll-out of the Northern Ireland Environment Agency Environmental Management system has delivered significant savings while reducing environmental impacts. The project has illustrated the value of external third party audit to drive organisational change. Come along to hear more about how this project is acting as an advocacy measure to others in the business and public sector, and also the bigger picture on carbon targets.
Speakers: Noel Bell, Northern Ireland Environment Agency, Department of the Environment, Brendan Forde, DOE Environmental Policy and Stephen Aston, Northern Ireland Environment Agency, Department of the Environment. 

Click here to download Brendan Forde's presentation    

Click here to download Noel Bell's presentation

Making a Difference to Local Communities in Education and Rural Transport
Making a difference to citizens at a local level will be the focus of these two case studies from education and rural transport. Attendees will hear about the changes, the challenges and practical lessons.

In the first case study, school Principals will outline how the Full Service School has had a positive impact on the community in North Belfast. It focuses on the needs of the whole child – physical, emotional social and academic – to create the conditions necessary for all children to learn.

The second case study on the Rural Transport Fund will focus on how the project has provided transport to the most socially isolated and vulnerable people who live in rural areas. It will also highlight the inter-agency network of relationships and how those have been developed and maintained.
Speakers:Tony McConnell, Project leader, DRD, Ports & Public Transport Division, Jonny Graham, Principal Belfast Model School for Girls, and Jim Keith, Principal Belfast Boys Model School 

Click here to download all the speakers presentations

Last updated 528 days ago by Daniel Atkinson