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Public Value Award - HMRC PAYE
The Modernising Pay as You Earn Processes for Customers (MPPC) Programme - Winner of the Public Value Award, sponsored by Accenture
The Modernising PAYE Processes for Customers (MPPC) Programme is a business-transformation programme that delivers a more efficient and effective Pay As You Earn (PAYE) process, benefiting both our external customers and HMRC.
The new PAYE Service system went live on 29 June and handles 2.1 million employers, 60 million employments and generates £235bn of revenue each year, transforming the way in which PAYE is managed and resulting in a significant change to the way our people work. It represents a fundamental shift from a personal tax system built around employment to one centred on employees.
The new PAYE Service delivers administrative efficiency savings of £546m over 10 years and enables us to collect £180m additional tax revenue. This is the biggest change to personal tax processing for over 25 years. The PAYE Service has over 43.6 million unique customer records and is now processing over 2.5 million transactions each day.
The new PAYE service provides a substantially better quality service to our customers, more targeted and cost-efficient use of our staff, and is an all-round more cost-efficient system for the taxpayer. It contains a single account for each customer with all their pay and tax information in one place, irrespective of the number of jobs they have or location of their employers.
This enables us to provide a much better ‘value-added’ customer service and enables any member of our 30,000 staff who have access to the new PAYE service to resolve a customer’s enquiry, irrespective of where they live or the location of the member of staff dealing with the enquiry.
The implementation of the new service has received widespread acclaim, both externally with customer groups, and internally with our operational people and with DWP.
Last updated 350 days ago by Kevin Sorkin