What do leaders need to make a bigger difference in the civil service?Click here to join our online discussion in the Make a bigger difference group.
NAO praises online tax work
17th November 2011 at 10:23:36 by Civil Service World
Comments (0)
The National Audit Office has praised HM Revenue and Customs’ (HMRC) programme to expand online tax filing, but said that the department does not have sufficient information to assess whether it has achieved value for money.
HMRC has spent £341m on the programme since 2007, and expects to break even by April 2013.
An NAO report published last week said take-up rates for online services were “good and increasing” and this work “represents a real achievement”. However, it noted that HMRC does not have “sufficient understanding of the relative costs it incurs in online filing compared to filing of paper returns or of the cost and benefits to customers”.
You can read an interview with Cabinet Office digital director Mike Bracken here.
Click here to see all news and features from Civil Service World