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How do you make good design systemic in public services?
 Kevin Sorkin |
Civil Service World reporter Ruth Keeling interviewed Emily Thomas, who is in charge of the Design Council's work on public services, yesterday and had a fascinating conversation about better designed products and services, community engagement and all sorts of interesting things. One thing that Ruth didn't quite feel she had got an answer to - see her blog for the full details - was how you make sure that good design becames a habit, not a one-off. |